Product Manager

About the role:

As a Product Manager at Lolly, you will help shape and deliver key product areas across our suite, ensuring what we build is customer-focused, commercially viable, technically robust and scalable. You will work across a full stack of hardware, software and services, including EPoS systems, mobile apps, payment integrations and emerging AI capabilities,serving customers across hospitality, education and healthcare.

Responsibilities:

Own features and product areas from discovery through to delivery and continuous improvement.

Shape product roadmaps that support wider business goals.

Prioritise the backlog based on customer value, commercial impact and technical feasibility.

Define success metrics and measure outcomes after release.

Act as the voice of the customer across hospitality, education and healthcare.

Gather insights from customers and internal teams to inform product decisions.

Monitor market trends, competitors and emerging AI technologies.

Collaborate with Engineering to define requirements, user stories and acceptance criteria.

Support successful feature launches, rollouts and adoption through cross-functional teams.

Use data, customer feedback and operational insights to optimise performance, manage risks and maintain compliance.

Key Skills & Requirements

2+ years in Product Management within a SaaS or scalable, product-first technology business

Hands-on experience with discovery, backlog management, user stories and acceptance criteria

Confident discussing complex platforms, integrations and APIs with engineers

Experience working with engineering, commercial and operational teams

Able to use analytics and customer feedback to inform decisions

Experience delivering in Agile environments

A proven track record in fast-paced environments, staying calm, adaptable and organised as priorities change

Clear communication, strong prioritisation and sound decision-making