A fresh approach to
customer support

More than just a helpline — a partnership to drive growth and success.

Focused on
your objectives.

Our customer support team doesn’t just sit around waiting for the phone to ring. Thanks to Lolly HQ, we’re able to apply most product fixes proactively over the Internet, with minimal disruption to your service.

That frees us up to spend more time helping you get the most out of Lolly, and planning for future growth.

Support

We’re always on hand to offer support with any queries or technical issues, and in the rare case we can’t apply a fix remotely, we provide a prompt and efficient on-site service to minimise downtime and service disruption.

Training

We provide online or hands-on training to ensure your teams are confident and capable when using our solutions — and get the maximum benefit from the features and functionality on offer. 

Consultancy

We offer in-depth consultancy on every aspect of catering technology, from needs analysis to project management and implementation, helping you build a solution that fits your unique needs.

Growth planning

We’ll help you plan your journey with Lolly, advising on the right time to expand your systems and introduce new technology to ensure the optimal return on investment and power sustainable growth. 

Get in touch

Frequently Asked Questions

When is Lolly Labs open for visitors?

We welcome visitors by appointment only, during normal office hours. Alternatively, you can arrange a Lolly Labs visit to your premises. Contact us to learn more.

Where can I see new products before they're released?

You can either arrange a visit to Lolly Labs or keep an eye on our blog and social media accounts to read about upcoming launches.

Does Lolly develop new products in-house?

Yes, we have our own R&D team, constantly working on new and innovative solutions to make catering and hospitality simpler and easier.

Can I make suggestions for new products?

Yes, we're always interested to hear from our users on the new technology or software they'd like to see as part of the Lolly range of solutions. Feel free to drop us a line with any ideas.

The latest insights from the Lolly CX team

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January 16, 2026

Serving Up Resilience - Reflections from the TUCO Winter Conference

On Tuesday 13th, Lolly's Head of Sales & Accounts, Paul Markey, attended the TUCO Winter Conference at University College Birmingham on behalf of Lolly. With the theme “Serving Up Resilience”, the event provided a timely opportunity for universities and suppliers to come together and explore how the sector is responding to current challenges. 

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January 15, 2026

Maximising Sales and Reporting with a Cloud-based EPoS Ecosystem

In hospitality, real time data turns gut feel into confident action. Live insights into sales, stock and guest behaviour help venues staff smarter, cut waste, respond faster to trends, and improve efficiency and profitability.

Read more
Press Releases
December 17, 2025

Moving from Ambition to Impact in Hospitality Technology

As the hospitality sector moves through another year of rapid technological evolution, one thing has become clear: while innovation continues at pace, the gap between promise and real-world delivery is widening. 2025 has been dominated by conversation, ambition and expectation, but 2026 will be defined by outcomes.

Read more

Visit Lolly Labs

Innovation is the core of everything we do at Lolly. Our Labs department is constantly working on enhancing our solutions — developing and integrating new tech to empower our customers to achieve more.

From robot waiters to biometric payments, to AI checkouts, Lolly Labs puts the future of hospitality management in your hands, no matter what your size or sector.

Why not book a visit? We’d love to show you around