A fresh approach to
customer support
More than just a helpline — a partnership to drive growth and success.
Focused on
your objectives.
Our customer support team doesn’t just sit around waiting for the phone to ring. Thanks to Lolly HQ, we’re able to apply most product fixes proactively over the Internet, with minimal disruption to your service.
That frees us up to spend more time helping you get the most out of Lolly, and planning for future growth.
Get in touch
Frequently Asked Questions
We welcome visitors by appointment only, during normal office hours. Alternatively, you can arrange a Lolly Labs visit to your premises. Contact us to learn more.
You can either arrange a visit to Lolly Labs or keep an eye on our blog and social media accounts to read about upcoming launches.
Yes, we have our own R&D team, constantly working on new and innovative solutions to make catering and hospitality simpler and easier.
Yes, we're always interested to hear from our users on the new technology or software they'd like to see as part of the Lolly range of solutions. Feel free to drop us a line with any ideas.
The latest insights from the Lolly CX team
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New Lolly App Analytics Reveals What Your Customers Really Want
Lolly App Analytics is a new feature within Lolly HQ that helps hospitality businesses uncover customer trends and performance insights without manually reviewing reports. The configurable dashboard provides visibility into ordering behaviour, conversion rates, popular items, upsell success and subscriptions, while supporting data exports for deeper analysis. Developed using customer feedback, the solution delivers actionable, user-centric insights to help clients improve customer experiences and make informed business decisions.
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Self-Service Kiosks in Hospitality: ROI Explained
Self service kiosks help UK hospitality operators increase throughput without adding staff, easing cost pressures from wages and recruitment. When properly integrated with EPoS and kitchen systems, they improve order accuracy, reduce queues and lift revenue. By combining labour savings with higher transaction volume and better data insight, kiosks deliver clear ROI and a measurable payback period.
"AI is changing the workplace faster than most people realise"
AI is rapidly becoming part of everyday work, reshaping expectations across a multi generational workforce. Organisations that succeed will focus less on technology alone and more on helping people adapt, learn and build confidence, ensuring human needs stay at the centre of transformation.
Visit Lolly Labs
Innovation is the core of everything we do at Lolly. Our Labs department is constantly working on enhancing our solutions — developing and integrating new tech to empower our customers to achieve more.
From robot waiters to biometric payments, to AI checkouts, Lolly Labs puts the future of hospitality management in your hands, no matter what your size or sector.
Why not book a visit? We’d love to show you around
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