A fresh approach to
customer support

Lolly has partnered with Gather + Gather and Vytal to launch Loop + Return, the UK's first fully integrated reusable packaging programme for contract catering. By embedding reuse directly into existing EPoS and app technology, the solution removes common barriers such as separate apps, deposits and manual scanning, making sustainable packaging choices simpler for customers and easier for operators to manage. The integration is now available to the wider contract catering sector, helping accelerate reuse adoption across the industry.

AI is already influencing staffing, pricing, ordering and customer engagement across hospitality, often without operators realising it. In this article, Peter Moore explores the risks of "black box" AI, why transparency matters, and the practical questions every hospitality business should ask to ensure AI remains accountable, explainable and under human control.

AI is transforming campus catering, enabling personalised ordering, dietary management and safer food experiences. However, universities must ensure that innovation is matched by strong governance, transparency and data privacy. The institutions that succeed will be those that use AI responsibly, building student trust while enhancing convenience and the overall campus experience.