A fresh approach to
customer support
More than just a helpline — a partnership to drive growth and success.
Focused on
your objectives.
Our customer support team doesn’t just sit around waiting for the phone to ring. Thanks to Lolly HQ, we’re able to apply most product fixes proactively over the Internet, with minimal disruption to your service.
That frees us up to spend more time helping you get the most out of Lolly, and planning for future growth.
Get in touch
Frequently Asked Questions
We welcome visitors by appointment only, during normal office hours. Alternatively, you can arrange a Lolly Labs visit to your premises. Contact us to learn more.
You can either arrange a visit to Lolly Labs or keep an eye on our blog and social media accounts to read about upcoming launches.
Yes, we have our own R&D team, constantly working on new and innovative solutions to make catering and hospitality simpler and easier.
Yes, we're always interested to hear from our users on the new technology or software they'd like to see as part of the Lolly range of solutions. Feel free to drop us a line with any ideas.
The latest insights from the Lolly CX team
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Lolly Achieves ISO42001
Lolly has become the first UK hospitality technology company to achieve the new ISO42001 accreditation. This international standard recognises organisations that manage AI responsibly and transparently. The accreditation reinforces Lolly’s commitment to ethical governance, practical value, and sustainable AI through its LollySense methodology, building on its existing ISO credentials and its broader focus on responsible innovation across hospitality.
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Lolly Reaffirms Commitment To Future Talent Through Apprenticeships
Lolly has reaffirmed our commitment to developing future talent through meaningful apprenticeships. Since 2018, apprentices have been fully embedded across teams, working on real projects that influence how the business grows. The programme prioritises practical experience, trust and genuine integration, with apprentices contributing from day one.
National Apprenticeship Week 2026 - Learning by Doing: Meet Darcy Johnson, Product Manager Apprentice at Lolly
For National Apprenticeship Week 2026, Lolly highlights Product Manager Apprentice Darcy Johnson. Since joining in April 2025, Darcy has gained hands on experience across product development, communication and decision making. With strong support from the Lolly team, she has grown in confidence, taken on real responsibility and discovered the value of learning by doing in a fast paced tech environment.
Visit Lolly Labs
Innovation is the core of everything we do at Lolly. Our Labs department is constantly working on enhancing our solutions — developing and integrating new tech to empower our customers to achieve more.
From robot waiters to biometric payments, to AI checkouts, Lolly Labs puts the future of hospitality management in your hands, no matter what your size or sector.
Why not book a visit? We’d love to show you around
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