A fresh approach to
customer support
More than just a helpline — a partnership to drive growth and success.
Focused on
your objectives.
Our customer support team doesn’t just sit around waiting for the phone to ring. Thanks to Lolly HQ, we’re able to apply most product fixes proactively over the Internet, with minimal disruption to your service.
That frees us up to spend more time helping you get the most out of Lolly, and planning for future growth.
Get in touch
Frequently Asked Questions
We welcome visitors by appointment only, during normal office hours. Alternatively, you can arrange a Lolly Labs visit to your premises. Contact us to learn more.
You can either arrange a visit to Lolly Labs or keep an eye on our blog and social media accounts to read about upcoming launches.
Yes, we have our own R&D team, constantly working on new and innovative solutions to make catering and hospitality simpler and easier.
Yes, we're always interested to hear from our users on the new technology or software they'd like to see as part of the Lolly range of solutions. Feel free to drop us a line with any ideas.
The latest insights from the Lolly CX team
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As AI reshapes campus catering, how do we move fast without losing student trust?
AI is transforming campus catering, enabling personalised ordering, dietary management and safer food experiences. However, universities must ensure that innovation is matched by strong governance, transparency and data privacy. The institutions that succeed will be those that use AI responsibly, building student trust while enhancing convenience and the overall campus experience.
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Three Years and Counting: Why Stanhope Weekender Keeps Choosing Lolly
Stanhope Weekender has partnered with Lolly for a third consecutive year, highlighting the value of reliable technology and trusted support in the events sector. Processing around 35,000 bar orders each weekend, the festival relies on Lolly's intuitive EPOS system and responsive team to keep operations running smoothly, reduce queues, and enhance the attendee experience. The ongoing partnership reflects the confidence Stanhope Weekender places in Lolly's event technology and on-site expertise.
Self Service Kiosk Integration with EPoS and Payment Systems
Effective self service kiosk integration goes far beyond connecting systems. By ensuring payment authorisation, EPoS transaction recording and kitchen order routing work as a single real time process, hospitality operators can improve financial accuracy, simplify reconciliation and reduce operational risk. A unified platform approach helps maintain compliance, strengthen customer trust and provide the reliable data needed for confident commercial decision making.
Visit Lolly Labs
Innovation is the core of everything we do at Lolly. Our Labs department is constantly working on enhancing our solutions — developing and integrating new tech to empower our customers to achieve more.
From robot waiters to biometric payments, to AI checkouts, Lolly Labs puts the future of hospitality management in your hands, no matter what your size or sector.
Why not book a visit? We’d love to show you around
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