WhoshouldIsee Tracks

A fresh approach to
customer support

More than just a helpline — a partnership to drive growth and success.

Focused on
your objectives.

Our customer support team doesn’t just sit around waiting for the phone to ring. Thanks to Lolly HQ, we’re able to apply most product fixes proactively over the Internet, with minimal disruption to your service.

That frees us up to spend more time helping you get the most out of Lolly, and planning for future growth.

Support

We’re always on hand to offer support with any queries or technical issues, and in the rare case we can’t apply a fix remotely, we provide a prompt and efficient on-site service to minimise downtime and service disruption.

Training

We provide online or hands-on training to ensure your teams are confident and capable when using our solutions — and get the maximum benefit from the features and functionality on offer. 

Consultancy

We offer in-depth consultancy on every aspect of catering technology, from needs analysis to project management and implementation, helping you build a solution that fits your unique needs.

Growth planning

We’ll help you plan your journey with Lolly, advising on the right time to expand your systems and introduce new technology to ensure the optimal return on investment and power sustainable growth. 

Get in touch

Frequently Asked Questions

When is Lolly Labs open for visitors?

We welcome visitors by appointment only, during normal office hours. Alternatively, you can arrange a Lolly Labs visit to your premises. Contact us to learn more.

Where can I see new products before they're released?

You can either arrange a visit to Lolly Labs or keep an eye on our blog and social media accounts to read about upcoming launches.

Does Lolly develop new products in-house?

Yes, we have our own R&D team, constantly working on new and innovative solutions to make catering and hospitality simpler and easier.

Can I make suggestions for new products?

Yes, we're always interested to hear from our users on the new technology or software they'd like to see as part of the Lolly range of solutions. Feel free to drop us a line with any ideas.

The latest insights from the Lolly CX team

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March 25, 2026

Hospitality EPoS Systems | UK Features, Costs & ROI Guide

A modern hospitality EPoS must offer more than payment handling. UK operators need real‑time reporting, centralised control and seamless integration to reduce admin, protect margins and improve compliance. Lolly’s connected ecosystem brings sales, stock, pricing and kitchen operations into one cloud platform, giving multi‑site teams clarity, consistency and stronger financial governance.

Read more
March 18, 2026

Four new ways to maximise revenue with the latest Lolly app update

The latest Lolly app update introduces four powerful features designed to increase revenue, strengthen loyalty and improve customer experience. From sustainability‑focused pop ups and clearer promotions to custom voucher branding and GEO‑based rewards, each enhancement gives operators more control and more ways to drive engagement across every location.

Read more
March 16, 2026

Lolly’s Lee-Anne Runs the London Marathon for Kids Inspire

Lee Anne, Head of Projects at Lolly, is running the 2026 London Marathon after thirteen years of trying to secure a place. She is fundraising for Kids Inspire, a charity providing essential mental health support for children and young people.

Read more

Visit Lolly Labs

Innovation is the core of everything we do at Lolly. Our Labs department is constantly working on enhancing our solutions — developing and integrating new tech to empower our customers to achieve more.

From robot waiters to biometric payments, to AI checkouts, Lolly Labs puts the future of hospitality management in your hands, no matter what your size or sector.

Why not book a visit? We’d love to show you around