FAQs

Yes, our technical support team is available to assist you with any questions or technical issues related to Kitchen Management systems.

Yes, we can offer installation services for Pre-Order Pods to ensure that they are set up correctly.

Our Electronic Point of Sale devices are designed to work out of the box with minimal configuration, but if you have any issues, our technical support team is on hand to assist.

At present the app is available in English, however, if you have a request for a specific language, contact us to enquire.

Yes, our systems are physically robust and resilient, and their visual interfaces are designed to be seen clearly in low-light or steamy environments.

Yes, our EPoS systems seamlessly integrate with a range of payment and kitchen management systems. See our integrations page for more details.

Yes, Lolly's integrated payment service provides real-time access to comprehensive financial reporting through Lolly HQ, allowing you to monitor transactions as they happen.

Yes, our payments solution seamlessly integrates with a range of back-office, ordering and delivery systems.

Yes, all sales and inventory data from Lolly Vend are synced with Lolly HQ, providing real-time reporting to help you monitor performance and make data-driven decisions.

Yes, our pod systems seamlessly integrate with a range of order and kitchen management systems. See our integrations page for more details.

Yes, we provide over-the-air updates to the software which powers Lolly Robot Waiters allowing us to improve performance and add functionality.

Robot Waiters are designed to operate effectively in any dining environment with a level floor and sufficient aisle space for the robot to move around.

Yes, our Self-Serve interfaces can be customised with your branding and photography, ensuring a consistent customer experience.

Yes, the Mobile App can be customised with your branding including logos and colours, to provide a consistent experience for your customers.

Yes, the Lolly Mobile App allows users to make card payments as well as featuring Google Pay/Apple Pay integration, and support for Bitcoin payments.

Yes, each Pre-Order Pod is individually temperature-controlled and ventilated, so you can store ice cream right next door to hot soup.

Yes. Our technical support team is available to assist you with any questions or technical issues related to your EPoS devices.

Yes, we provide comprehensive technical and customer support to address any payment-related questions or issues.

Yes, we provide comprehensive technical support for Robot Waiters to address any operational issues that may arise.

Yes. Our technical support team is available to assist you with any questions or technical issues related to Self-Serve solutions.

Yes, our technical support team is available to assist you with any questions or technical issues related to Digital Signage solutions

Yes, we provide comprehensive technical support for Lolly Vend to address any payment processing or technical issues.

Yes, our technical support team is available to assist you with any questions or technical issues related to Pre-Order Pods.

Yes, we currently support integrations with Beaver Trison and Yodeck.

The Lolly Mobile App is available for iOS and Android phones. You can check O/S version support on the App Store or Google Play Store. 

Most installations will involve a setup cost which includes hardware purchase and initial implementation, and then an ongoing subscription which includes access to Lolly HQ, regular software updates and technical support. 

Yes, we'll work with you to tailor a solution to your specific use case and the generational profile of your user base to ensure a perfect fit for both your staff and customers.

Lolly solutions are modular and seamlessly integrated - so it's easy to add new hardware as you scale your business. And on the management side, the same Lolly HQ interface powers all our installations, whether you have 10 or 10,000 customers, so there's no need to upgrade or learn a new system.

It varies according to the size and scale of the project. At the planning stage, we'll be able to give you an accurate timeline, ensuring we're able to meet any commercial or operational deadlines you have.

As many as you like -- there's no practical limit to the number of screens you can connect, and our web-based solution can integrate screens across multiple sites.

Yes, we offer installation assistance for Digital Signage solutions to ensure that your content is displayed effectively.

Yes, we offer installation services for Lolly Vend retrofit solutions to ensure that your vending machines are upgraded correctly.

Yes, we offer installation services to ensure a smooth setup of Lolly's integrated payment service in your business.

Yes, we provide installation services for Self-Serve solutions to ensure a hassle-free setup tailored to your business requirements.

Yes, we provide installation planning services for Kitchen Management systems to ensure your system meets your precise needs.

Yes, we offer professional installation and setup services for Robot Waiters to ensure seamless integration into your establishment.

In order to maintain consistency of features and updates for all our users, we don't offer separate instances of Lolly HQ.

Yes, Lolly integrates with a wide range of software including catering management platforms, inventory management systems, payment systems, booking apps and more. See our Integrations page for more details.

No, there's no software to install - Lolly HQ is accessed via a web browser on your desktop or mobile device, so you always have access to the latest version.

It's up to you. We don't limit the number of user accounts you can create in Lolly HQ.

Yes, we're always interested to hear from our users on the new technology or software they'd like to see as part of the Lolly range of solutions. Feel free to drop us a line with any ideas.

Yes, we have our own R&D team, constantly working on new and innovative solutions to make catering and hospitality simpler and easier.

We welcome visitors by appointment only, during normal office hours. Alternatively, you can arrange a Lolly Labs visit to your premises. Contact us to learn more.

You can either arrange a visit to Lolly Labs or keep an eye on our blog and social media accounts to read about upcoming launches.

Our solution supports an extensive range of popular vending machine models. To confirm that a particular model is supported please contact us.

Yes, Lolly offers resilient and easy-to-use ordering, payment and kitchen management systems designed to efficiently manage peak demand in busy venues.

Lolly enhances the nightlife experience by helping you provide fast, efficient service and user-friendly payment options.

Our integrated systems improve communications between front and back-of-house, speed up transactions and offer greater convenience to the customer.

Yes, Lolly's solutions are versatile and suitable for a wide range of nightlife venues, from small bars to large clubs and music venues.

Yes, Lolly provides integrated and scalable solutions specifically designed for high-volume, fast-service business environments.

Yes, Lolly offers scalable solutions for multi-site environments with support for tens of thousands of concurrent customers.

Yes, Lolly's systems feature seamless integration with a range of software platforms. See our integrations page for more information.

Yes, Lolly's integrated solutions are versatile and can be tailored to suit various sectors, types of workplaces and user profiles.

Yes, Lolly's solutions are designed to handle a variety of operations, from order processing to inventory management.

Lolly enhances service by streamlining the ordering and payment process, making it faster and more convenient for customers and staff.

Lolly provides cost-effective, user-friendly systems that boost efficiency, reduce waste, and enhance profitability in coffee shops.

Yes, Lolly offers scalable solutions ideal for both independent coffee shops and larger chains, which evolve as your business grows.

Yes, Lolly's systems are designed for seamless integration with a range of MIS and other software systems. See our integrations page for more information.

Yes, Lolly offers resilient and easy-to-use ordering, payment and kitchen management systems designed to efficiently manage peak demand at mealtimes.

Student-friendly features include clear interfaces and convenient payment options including payment on account and mobile ordering.

Yes, Lolly offers scalable solutions to serve single-site or multi-site environments seamlessly, with support for tens of thousands of concurrent customers.

Yes, Lolly offers flexible solutions specifically designed to function efficiently in off-grid and temporary event locations.

Lolly enhances experiences by providing easy-to-use, efficient systems for vendors and convenient service for customers.

Lolly's solutions are designed to efficiently manage large crowds, ensuring quick service and customer satisfaction at events.

Yes, Lolly's solutions can be deployed to support various event types, from music festivals to corporate conferences.

Yes, Lolly's systems feature seamless integration with a range of software platforms. See our integrations page for more information.

Yes, Lolly integrates with Uber Eats for delivery and preorder management.

Lolly provides innovative technology including mobile apps, self-service kiosks and intuitive EPoS systems that make ordering easy.

Yes, Lolly's technology is adaptable to a range of food-to-go models, from quick-service restaurants to food trucks.

Yes, Lolly's systems feature seamless integration with a range of software platforms. See our integrations page for more information.

Yes, Lolly's ordering, kitchen management and delivery solutions are equipped to handle and accurately track patient-specific dietary needs and preferences.

Lolly offers modular, scalable and integrated technology solutions designed for the high user numbers and complex dietary and operational needs in healthcare organisations.

Yes, Lolly's solutions are adaptable to a range of healthcare settings, from hospitals to long-term care facilities, improving the experience for both staff and patients.

Lolly's systems are designed to meet the specific operational needs of popup and hospitality services, with off-grid operation, portable devices and a wide range of payment options.

Yes, Lolly's systems feature seamless integration with a range of software platforms. See our integrations page for more information.

Lolly offers modular solutions that allow rapid setup, getting popup and hospitality services operational in as little as a few minutes, depending on the specific solutions used.

Yes, Lolly provides flexible, portable solutions ideal for temporary and mobile food service setups.

Yes, Lolly's technology is designed to efficiently handle the high volumes of transactions typical in pubs, restaurants and similar venues.

Yes, Lolly's systems feature seamless integration with a range of software platforms. See our integrations page for more information.

Lolly improves efficiency by automating and streamlining various operational processes, from ordering to billing to reporting.

Yes, Lolly's solutions are scalable and versatile, suitable for venues of any size or layout, and can be expanded as you grow.

Yes, Lolly offers resilient and easy-to-use ordering, payment and kitchen management systems designed to efficiently manage high-footfall and peak demand in sports venues.

Yes, Lolly's systems feature seamless integration with a range of software platforms. See our integrations page for more information.

Lolly improves service by speeding up transactions and reducing wait times during high-traffic sports events thanks to a range of robust and reliable high-capacity hardware and software solutions.

Yes, Lolly provides flexible solutions that can be tailored to meet the needs of hospitality suites, corporate events, and in-stadium service.

Yes, we provide documentation and video explainers for our solutions, which you can access through Lolly HQ.

Yes, our first-line support is available 24/7 with engineering support available during core and extended hours. See our Contact us page for more details.

Yes, in the rare case you have an issue that can't be resolved remotely, a Lolly engineer will visit to provide assistance.

No, our support service is provided on an as-needed basis, with no limitations on the number of requests.

Our solutions accept chip & PIN or contactless card payments as well as phone or smartwatch payments via Google Pay/Apple Pay.

Depending on the specific terminals you choose, you can accept chip & PIN or contactless card payments, phone or smartwatch payments via Google Pay/Apple Pay, and payment via facial recognition. Contact us to identify the right terminals for your needs.

Yes, Lolly solutions integrate with a number of industry-standard platforms. Check out our integrations page for more detail.