FAQs

More than just a helpline — a partnership to drive growth and success.

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Do you offer technical support for Kitchen Management systems?

Yes, our technical support team is available to assist you with any questions or technical issues related to Kitchen Management systems.

Is installation assistance available for Pre-Order Pods?

Yes, we can offer installation services for Pre-Order Pods to ensure that they are set up correctly.

Is setup assistance provided for EPoS terminals?

Our Electronic Point of Sale devices are designed to work out of the box with minimal configuration, but if you have any issues, our technical support team is on hand to assist.

Is the Lolly Mobile App available in multiple languages?

At present the app is available in English, however, if you have a request for a specific language, contact us to enquire.

Are your Kitchen Management systems suitable for high-demand kitchen environments?

Yes, our systems are physically robust and resilient, and their visual interfaces are designed to be seen clearly in low-light or steamy environments.

Can EPoS terminals be integrated with my existing systems?

Yes, our EPoS systems seamlessly integrate with a range of payment and kitchen management systems. See our integrations page for more details.

Can I track payment data in real time with Lolly's system?

Yes, Lolly's integrated payment service provides real-time access to comprehensive financial reporting through Lolly HQ, allowing you to monitor transactions as they happen.

Can Lolly Payments be integrated with my existing systems?

Yes, our payments solution seamlessly integrates with a range of back-office, ordering and delivery systems.

Can Lolly Vend help me track sales and inventory data?

Yes, all sales and inventory data from Lolly Vend are synced with Lolly HQ, providing real-time reporting to help you monitor performance and make data-driven decisions.

Can Pre-Order Pods be integrated with my existing systems?

Yes, our pod systems seamlessly integrate with a range of order and kitchen management systems. See our integrations page for more details.

Can Robot Waiters be upgraded over time?

Yes, we provide over-the-air updates to the software which powers Lolly Robot Waiters allowing us to improve performance and add functionality.

Can Robot Waiters work in any dining environment?

Robot Waiters are designed to operate effectively in any dining environment with a level floor and sufficient aisle space for the robot to move around.

Can Self-Serve solutions be customised to match my brand?

Yes, our Self-Serve interfaces can be customised with your branding and photography, ensuring a consistent customer experience.

Can the Lolly Mobile App be custom-branded for my business?

Yes, the Mobile App can be customised with your branding including logos and colours, to provide a consistent experience for your customers.

Can we accept payments via the Lolly Mobile App?

Yes, the Lolly Mobile App allows users to make card payments as well as featuring Google Pay/Apple Pay integration, and support for Bitcoin payments.

Can you store hot and cold food in neighbouring pods?

Yes, each Pre-Order Pod is individually temperature-controlled and ventilated, so you can store ice cream right next door to hot soup.

Do you offer technical support for EPoS terminals?

Yes. Our technical support team is available to assist you with any questions or technical issues related to your EPoS devices.

Do you offer technical support for Lolly's integrated payment service?

Yes, we provide comprehensive technical and customer support to address any payment-related questions or issues.

Do you offer technical support for Robot Waiters?

Yes, we provide comprehensive technical support for Robot Waiters to address any operational issues that may arise.

Do you offer technical support for Self-Serve solutions?

Yes. Our technical support team is available to assist you with any questions or technical issues related to Self-Serve solutions.

Do you provide technical support for Digital Signage solutions?

Yes, our technical support team is available to assist you with any questions or technical issues related to Digital Signage solutions

Do you provide technical support for Lolly Vend retrofit solutions?

Yes, we provide comprehensive technical support for Lolly Vend to address any payment processing or technical issues.

Do you provide technical support for Pre-Order Pods?

Yes, our technical support team is available to assist you with any questions or technical issues related to Pre-Order Pods.

Does Lolly integrate with existing digital signage solutions?

Yes, we currently support integrations with Beaver Trison and Yodeck.

Does the Lolly Mobile App work on any smartphone?

The Lolly Mobile App is available for iOS and Android phones. You can check O/S version support on the App Store or Google Play Store. 

Do you charge on a one-off or subscription basis?

Most installations will involve a setup cost which includes hardware purchase and initial implementation, and then an ongoing subscription which includes access to Lolly HQ, regular software updates and technical support. 

Do you provide solution design and personalisation services?

Yes, we'll work with you to tailor a solution to your specific use case and the generational profile of your user base to ensure a perfect fit for both your staff and customers.

How do I upgrade my Lolly solution as my business grows?

Lolly solutions are modular and seamlessly integrated - so it's easy to add new hardware as you scale your business. And on the management side, the same Lolly HQ interface powers all our installations, whether you have 10 or 10,000 customers, so there's no need to upgrade or learn a new system.

What's the lead time for implementing a Lolly solution?

It varies according to the size and scale of the project. At the planning stage, we'll be able to give you an accurate timeline, ensuring we're able to meet any commercial or operational deadlines you have.

How many screens can I connect in a single Digital Signage solution?

As many as you like -- there's no practical limit to the number of screens you can connect, and our web-based solution can integrate screens across multiple sites.

Is installation assistance available for Digital Signage solutions?

Yes, we offer installation assistance for Digital Signage solutions to ensure that your content is displayed effectively.

Is installation assistance available for Lolly Vend retrofit solutions?

Yes, we offer installation services for Lolly Vend retrofit solutions to ensure that your vending machines are upgraded correctly.

Is installation assistance available for Lolly's integrated payment service?

Yes, we offer installation services to ensure a smooth setup of Lolly's integrated payment service in your business.

Is installation assistance available for Self-Serve solutions?

Yes, we provide installation services for Self-Serve solutions to ensure a hassle-free setup tailored to your business requirements.

Is planning assistance available for Kitchen Management systems?

Yes, we provide installation planning services for Kitchen Management systems to ensure your system meets your precise needs.

Is setup assistance provided for Robot Waiters?

Yes, we offer professional installation and setup services for Robot Waiters to ensure seamless integration into your establishment.

Can we install Lolly HQ on our own private cloud?

In order to maintain consistency of features and updates for all our users, we don't offer separate instances of Lolly HQ.

Can we integrate Lolly HQ with our existing systems?

Yes, Lolly integrates with a wide range of software including catering management platforms, inventory management systems, payment systems, booking apps and more. See our Integrations page for more details.

Do I need to install or update any software to use Lolly HQ?

No, there's no software to install - Lolly HQ is accessed via a web browser on your desktop or mobile device, so you always have access to the latest version.

How many user accounts/logins can I have on Lolly HQ?

It's up to you. We don't limit the number of user accounts you can create in Lolly HQ.

Can I make suggestions for new products?

Yes, we're always interested to hear from our users on the new technology or software they'd like to see as part of the Lolly range of solutions. Feel free to drop us a line with any ideas.

Does Lolly develop new products in-house?

Yes, we have our own R&D team, constantly working on new and innovative solutions to make catering and hospitality simpler and easier.

When is Lolly Labs open for visitors?

We welcome visitors by appointment only, during normal office hours. Alternatively, you can arrange a Lolly Labs visit to your premises. Contact us to learn more.

Where can I see new products before they're released?

You can either arrange a visit to Lolly Labs or keep an eye on our blog and social media accounts to read about upcoming launches.

Does Lolly Vend work with any vending machine?

Our solution supports an extensive range of popular vending machine models. To confirm that a particular model is supported please contact us.

Can Lolly's solutions manage high-volume sales in nightlife environments?

Yes, Lolly offers resilient and easy-to-use ordering, payment and kitchen management systems designed to efficiently manage peak demand in busy venues.

How does Lolly enhance the customer experience in bars and clubs?

Lolly enhances the nightlife experience by helping you provide fast, efficient service and user-friendly payment options.

How does Lolly streamline operations in bars and clubs?

Our integrated systems improve communications between front and back-of-house, speed up transactions and offer greater convenience to the customer.

Is Lolly adaptable to various types of nightlife establishments?

Yes, Lolly's solutions are versatile and suitable for a wide range of nightlife venues, from small bars to large clubs and music venues.

Can Lolly handle high-volume catering demands in business settings?

Yes, Lolly provides integrated and scalable solutions specifically designed for high-volume, fast-service business environments.

Can Lolly scale to handle multi-site catering?

Yes, Lolly offers scalable solutions for multi-site environments with support for tens of thousands of concurrent customers.

Can Lolly's solutions integrate with our existing software systems?

Yes, Lolly's systems feature seamless integration with a range of software platforms. See our integrations page for more information.

Is Lolly's technology adaptable to different business and industry sectors?

Yes, Lolly's integrated solutions are versatile and can be tailored to suit various sectors, types of workplaces and user profiles.

Does Lolly's technology help with managing back-of-house operations?

Yes, Lolly's solutions are designed to handle a variety of operations, from order processing to inventory management.

How does Lolly enhance customer service in coffee shops?

Lolly enhances service by streamlining the ordering and payment process, making it faster and more convenient for customers and staff.

How does Lolly help coffee shops increase profitability?

Lolly provides cost-effective, user-friendly systems that boost efficiency, reduce waste, and enhance profitability in coffee shops.

Is Lolly suitable for small independent coffee shops?

Yes, Lolly offers scalable solutions ideal for both independent coffee shops and larger chains, which evolve as your business grows.

Can Lolly's system integrate with our existing platforms?

Yes, Lolly's systems are designed for seamless integration with a range of MIS and other software systems. See our integrations page for more information.

Can Lolly’s systems handle surges in footfall at popular mealtimes?

Yes, Lolly offers resilient and easy-to-use ordering, payment and kitchen management systems designed to efficiently manage peak demand at mealtimes.

How does Lolly cater to the unique needs of students?

Student-friendly features include clear interfaces and convenient payment options including payment on account and mobile ordering.

Is Lolly suitable for multi-site educational environments?

Yes, Lolly offers scalable solutions to serve single-site or multi-site environments seamlessly, with support for tens of thousands of concurrent customers.

Can Lolly adapt to off-grid and temporary locations for events?

Yes, Lolly offers flexible solutions specifically designed to function efficiently in off-grid and temporary event locations.

How does Lolly enhance the vendor and customer experience at events?

Lolly enhances experiences by providing easy-to-use, efficient systems for vendors and convenient service for customers.

How does Lolly handle high footfall at large-scale events and festivals?

Lolly's solutions are designed to efficiently manage large crowds, ensuring quick service and customer satisfaction at events.

Is Lolly suitable for a variety of event types?

Yes, Lolly's solutions can be deployed to support various event types, from music festivals to corporate conferences.

Can Lolly's solutions integrate with our existing software systems?

Yes, Lolly's systems feature seamless integration with a range of software platforms. See our integrations page for more information.

Can Lolly's system integrate with delivery platforms for food-to-go services?

Yes, Lolly integrates with Uber Eats for delivery and preorder management.

How does Lolly streamline on-premise and off site ordering for food-to-go services?

Lolly provides innovative technology including mobile apps, self-service kiosks and intuitive EPoS systems that make ordering easy.

Is Lolly suitable for mobile food-to-go business models?

Yes, Lolly's technology is adaptable to a range of food-to-go models, from quick-service restaurants to food trucks.

Can Lolly's solutions integrate with our existing software systems?

Yes, Lolly's systems feature seamless integration with a range of software platforms. See our integrations page for more information.

Can Lolly's system manage patient-specific dietary requirements?

Yes, Lolly's ordering, kitchen management and delivery solutions are equipped to handle and accurately track patient-specific dietary needs and preferences.

How does Lolly support the unique requirements of healthcare catering?

Lolly offers modular, scalable and integrated technology solutions designed for the high user numbers and complex dietary and operational needs in healthcare organisations.

Is Lolly suitable for various types of healthcare establishments?

Yes, Lolly's solutions are adaptable to a range of healthcare settings, from hospitals to long-term care facilities, improving the experience for both staff and patients.

Can Lolly adapt to the unique needs of popup restaurants and hospitality services?

Lolly's systems are designed to meet the specific operational needs of popup and hospitality services, with off-grid operation, portable devices and a wide range of payment options.

Can Lolly's solutions integrate with our existing software systems?

Yes, Lolly's systems feature seamless integration with a range of software platforms. See our integrations page for more information.

How quickly can Lolly get popup food services up and running?

Lolly offers modular solutions that allow rapid setup, getting popup and hospitality services operational in as little as a few minutes, depending on the specific solutions used.

Is Lolly's technology suitable for temporary and mobile food services?

Yes, Lolly provides flexible, portable solutions ideal for temporary and mobile food service setups.

Can Lolly handle high-volume operations in pubs and restaurants?

Yes, Lolly's technology is designed to efficiently handle the high volumes of transactions typical in pubs, restaurants and similar venues.

Can Lolly's solutions integrate with our existing software systems?

Yes, Lolly's systems feature seamless integration with a range of software platforms. See our integrations page for more information.

How does Lolly improve efficiency in pubs and restaurant settings?

Lolly improves efficiency by automating and streamlining various operational processes, from ordering to billing to reporting.

Is Lolly adaptable to different types and sizes of restaurant and pub businesses?

Yes, Lolly's solutions are scalable and versatile, suitable for venues of any size or layout, and can be expanded as you grow.

Can Lolly handle peak demand times at large sports venues?

Yes, Lolly offers resilient and easy-to-use ordering, payment and kitchen management systems designed to efficiently manage high-footfall and peak demand in sports venues.

Can Lolly's solutions integrate with our existing software systems?

Yes, Lolly's systems feature seamless integration with a range of software platforms. See our integrations page for more information.

How does Lolly improve customer service at sports events?

Lolly improves service by speeding up transactions and reducing wait times during high-traffic sports events thanks to a range of robust and reliable high-capacity hardware and software solutions.

Is Lolly's technology adaptable for different types of sports venues?

Yes, Lolly provides flexible solutions that can be tailored to meet the needs of hospitality suites, corporate events, and in-stadium service.

Can I access self-service support?

Yes, we provide documentation and video explainers for our solutions, which you can access through Lolly HQ.

Do you provide out-of-hours/emergency support?

Yes, our first-line support is available 24/7 with engineering support available during core and extended hours. See our Contact us page for more details.

Does Lolly offer a call-out service?

Yes, in the rare case you have an issue that can't be resolved remotely, a Lolly engineer will visit to provide assistance.

Is there a limit to the number of hours of technical support I can use?

No, our support service is provided on an as-needed basis, with no limitations on the number of requests.

What payment methods are accepted by Lolly’s Self-Serve solutions?

Our solutions accept chip & PIN or contactless card payments as well as phone or smartwatch payments via Google Pay/Apple Pay.

What payment methods are supported by Lolly's EPoS terminals?

Depending on the specific terminals you choose, you can accept chip & PIN or contactless card payments, phone or smartwatch payments via Google Pay/Apple Pay, and payment via facial recognition. Contact us to identify the right terminals for your needs.

Will your Kitchen Management systems integrate with our existing software?

Yes, Lolly solutions integrate with a number of industry-standard platforms. Check out our integrations page for more detail.