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AI, Work and the Workplace: Who Wins in the Age of Intelligent Organisations?

Eloise Churchman
AI, Work and the Workplace: Who Wins in the Age of Intelligent Organisations?

On 9th June, leaders and innovators will gather at Meta for WORKTECH26, a flagship event exploring how emerging technologies are reshaping the world of work. We are proud that Lolly is a partner for this year’s event, supporting conversations that matter as organisations navigate rapid change.

A highlight of the agenda sees our CEO, Peter Moore, chair an expert panel titled 'AI, Work and the Workplace: Who Wins in the Age of Intelligent Organisations?' Bringing together voices from across industries, the session will explore how AI is influencing not only productivity and performance, but also culture, leadership and the employee experience.

Peter will be joined by industry experts:

- Emilia Cardamone Global Real Estate Senior Manager - Workplace Experience, BCG

- Harish Krishna Director, Engineering, Meta

- Peter Moore Founder & CEO, Lolly

-Toby Ogden President, FORA

- Matthew Potter Head of Workplace Experience Engineering, HSBC

The workplace is undergoing a profound shift. AI is no longer a future concept; it is embedded in the way teams collaborate, how decisions are made and how organisations scale. The conversation has moved beyond automation towards augmentation. How do we equip people to work alongside intelligent systems? And how do organisations ensure that progress benefits everyone?

This panel will tackle those questions head on, examining what it means to build an intelligent organisation that is both effective and human centred.

What attendees can expect

WORKTECH AI + Digital Technologies is designed to bring strategy and application together. Attendees will gain practical insights that can be applied within their own organisations, alongside opportunities to connect with peers who are facing similar challenges.

Across the day, participants will:

- Explore real world examples of AI in action

- Engage with leaders driving transformation across sectors

- Experience demonstrations of technologies shaping the next generation of work environments

- The emphasis is on clarity and usefulness, ensuring that conversations move beyond theory into meaningful impact.

Key themes shaping the discussion

AI in the workplace

AI continues to redefine roles, workflows and expectations. From enhancing decision making to automating routine tasks, organisations are finding new ways to unlock value. The challenge lies in implementing these tools with purpose, ensuring they empower rather than overwhelm.

Human experience and digital adoption

Technology alone does not create better workplaces. Adoption depends on trust, usability and a clear understanding of how tools improve everyday work. Designing with people in mind remains essential, particularly as digital ecosystems become more complex.

Organisational change, trust and leadership in the digital age

Leaders are under increasing pressure to balance innovation with responsibility. Building trust around AI usage, managing change effectively and ensuring transparency are critical to long term success. This theme looks at how leadership must evolve to guide organisations through uncertainty.

Why this conversation matters

The question at the heart of Peter’s panel, who wins in the age of intelligent organisations, is not straightforward. Success will depend on how organisations balance technology with human needs. It will depend on the decisions leaders make today about investment, culture and ethics.

At Lolly, we see daily how the right combination of data, AI and software can transform experiences and operations. Events like WORKTECH provide an important space to share knowledge, challenge assumptions and explore what comes next.

Join the conversation

If you are interested in how AI is reshaping the workplace and want to be part of the discussion, WORKTECH AI + Digital Technologies offers a unique opportunity to engage with forward thinking leaders and practitioners.

We look forward to seeing the ideas, insights and collaborations that emerge on 9 June at Meta, and to Peter leading what promises to be an engaging and thought provoking panel.

Find out more about the event here: https://worktechevents.com/events/worktech26-ai-digital-technologies/

Frequently Asked Questions

Can Self-Serve solutions be customised to match my brand?

Yes, our Self-Serve interfaces can be customised with your branding and photography, ensuring a consistent customer experience.

Can EPoS terminals be integrated with my existing systems?

Yes, our EPoS systems seamlessly integrate with a range of payment and kitchen management systems. See our integrations page for more details.

Can digital signage integrate with kitchen management systems or EPoS systems?

Digital signage integrates seamlessly with both EPoS and kitchen management systems (KMS), keeping menus, promotions, and order status updatedin real time. Orders from tills, self service kiosks, or apps flow directly to the KMS and signage, ensuring accurate communication between staff and customers. Signage can also display allergen and dietary information for consistency and compliance. Platforms such as Lolly HQ act as the hub, connecting EPOS, KMS, and digital displays to streamline operations and elevate customer satisfaction.

in addition, live updates like “In Preparation” or “Ready to Collect” are available with the Lolly Click-&-Collect screens, which reduce wait times, prevent lost orders and minimise staff interruptions.

Can Robot Waiters be upgraded over time?

Yes, we provide over-the-air updates to the software which powers Lolly Robot Waiters allowing us to improve performance and add functionality.

Are self-service kiosks easy to use for customers?

Yes, Lolly kiosks feature intuitive touchscreens with simple navigation, making them user-friendly for all age groups. Clear instructions and customisable interfaces ensure a smooth ordering experience.

Do you offer technical support for Robot Waiters?

Yes, we provide comprehensive technical support for Robot Waiters to address any operational issues that may arise.

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