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Press Releases

On Friday 10th October, Lolly had the privilege of attending The Caterer Foodservice Cateys 2025, an event that celebrates exceptional talent and pioneering businesses in hospitality. Lolly staff, Ben Norman and Luke Fletcher, joined the event both to sponsor one of the award categories and act as representatives for Lolly's own nomination.
Led by food educator Amber Francis and NHS England and school chef Phil Shelley, the event at The Royal Lancaster London saw over 500 gathered for the black-tie ceremony, where 21 would emerge as winners.
We were thrilled to have been shortlisted for the Supplier Excellence Award, a category that celebrates suppliers who have made a significant and measurable impact on the food service industry through innovation, sustainability, and service excellence. While we didn’t take home the award, it was an honour to be recognised alongside such strong competition including the winner of the category, Umbrella Training.
As part of our commitment to supporting excellence within the industry, Lolly supported the Education Caterer of the Year award. Huge congratulations go to the winner of the category, Cardiff Council, who judges described as a “clear winner” for its unparalleled innovation and operational excellence.
Ben Norman, People Director at Lolly, said that “It was a real privilege to attend the Caterer Awards and to present two awards on the night. The evening was a fantastic celebration of the passion, innovation, and talent that continues to drive the catering and hospitality industry forward. At Lolly, we’re proud to work alongside so many of these incredible teams, helping them deliver smarter, more connected experiences through technology. It was inspiring to see their hard work recognised and rewarded.”
To showcase our own innovation in hospitality tech, you may have seen our Lolly Nova robots during the drinks reception offering a glimpse into what the future of hospitality service could look like.
Yes, robot waiters are specifically designed with safety features such as sensors and emergency stop functions to ensure safe operation around people in busy restaurant environments.
Yes, we provide over-the-air updates to the software which powers Lolly Robot Waiters allowing us to improve performance and add functionality.

Lolly has become the first UK hospitality technology company to achieve the new ISO42001 accreditation. This international standard recognises organisations that manage AI responsibly and transparently. The accreditation reinforces Lolly’s commitment to ethical governance, practical value, and sustainable AI through its LollySense methodology, building on its existing ISO credentials and its broader focus on responsible innovation across hospitality.
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Lolly has reaffirmed our commitment to developing future talent through meaningful apprenticeships. Since 2018, apprentices have been fully embedded across teams, working on real projects that influence how the business grows. The programme prioritises practical experience, trust and genuine integration, with apprentices contributing from day one.
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