Revolutionising Automation For Hospitality: Paul Markey On Concierge Robots

Paul Markey, Head of Sales and Accounts at Lolly, comments:

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“With the rapid evolution of today’s technology, new product innovations are starting to emerge in the retail landscape, helping businesses across the sector enhance the quality of their services.

As Lolly continues to expand its range of cutting-edge technology for hospitality, the two latest additions to the company’s fleet of robotics, Lolly Timo and Lolly Jupiter, are purpose-built for concierge applications. These intelligent products are being developed with several advanced features in mind, such as mobile advertising for promotional displays, extensive product knowledge on ingredient and allergen information, route mapping navigation with pin-point accuracy, and integrated payment processing capabilities.

While some of these features are already in progress, others represent functionality that Lolly is actively looking to develop as part of its ongoing innovation roadmap. The built-in potential of Lolly’s concierge robots includes facial recognition, natural language processing, video playback, and real-time analytics – all aimed at delivering a completely personalised customer experience.

Whether it’s guiding shoppers to a specific location, answering product queries, or managing queue systems, this technology is designed to enhance the in-store experience while freeing up human staff to focus on more complex tasks, providing a revolutionary approach to automated customer service.

In a competitive market where differentiation is key, AI-powered assistants offer a compelling edge for retailers in their ability to collect and closely analyse customer interaction data, which provide actionable insights into shopping behaviours and preferences. This data-driven approach empowers retailers to optimise their store layouts, inventory management, and marketing strategies, making this technology a strategic investment that benefits all aspects of the business.”