Frequently Asked Questions
Any questions? We’ve put together some of our most frequently asked questions to help you out. Peruse below, but don’t forget…the Lolly team is always here to support you and answer your questions.
EPoS
Can Lolly EPoS systems be integrated with other business software?
Yes, the Lolly solution offers integration with multiple third-party software providers. This includes sustainability platforms for calculating the CO2e impact of products, inventory and supply management systems, as well as food delivery platforms.
Lolly App
Do you have a customer loyalty system?
Yes, our loyalty solutions are based on points and digital stamps which can be earned and redeemed through various channels such as our mobile app, Mifare Card, a RFID wristband, and even through facial recognition technology.
Do you have a customizable App available that we can brand to our needs?
Yes, Lolly can provide a fully-branded app for your business that can be customised to meet your specific needs. The app is available for both iOS and Android devices and can also be accessed through a web app via a simple internet browser without the need for downloading from any stores. The Lolly app seamlessly integrates with all kitchen management systems which ensures that all orders are synchronised across all systems, reducing the risk of errors and streamlining your business operations.
Sustainability is a key part to our business. How can you help meet our goals?
Within our mobile app, we provides a unique solution that enables the calculation of CO2e emissions, complete with a dashboard. With this feature, customers can monitor their weekly carbon consumption and compare it to the average usage across their entire company estate. Additionally, our system generates reports that can help your company offset its CO2e emissions. We even offer assistance with implementing offset schemes.
Digital Signage
Can Lolly provide digital signage solutions?
Lolly offers a range of digital signage solutions that can cater to any business need and budget. Our solutions are fully integrated, meaning that any changes made to prices, stock availability, and nutritional information such as calories or CO2e content, will be reflected consistently across all systems, including self-serve, our mobile app and EPoS.
Kitchen Management
Do you have Kitchen Management Systems that integrate with your solution?
Yes, we have a full kitchen management system (KMS) that is designed to seamlessly integrate with the rest of the Lolly solution. The KMS includes a range of touch screens for kitchen or drink orders, a host of printers, including label printing for order customisation, and an order and collect screen for self-serve and app orders.
Self Serve
How can self-serve ordering help my business?
Self-serve ordering can benefit your business in multiple ways.
- Firstly, it can help you increase your sales and revenue by allowing customers to place orders at their convenience.
- Secondly, self-serve ordering can reduce your operational costs by reducing the need for additional staff and improving order accuracy.
- Thirdly, self-serve ordering can improve the customer experience by reducing wait times and providing a more streamlined ordering process.
How do customers pay for their orders?
The LollyServe system takes cashless or mobile payment, speeding up the ordering and payment process. Ordering and payment through LollyServe is easy, secure and intuitive.
Contactless and cashless payments are made through a P2PE encrypted gateway.
How does self-service work?
Customers peruse the menu, select their order, and make payment via a touch screen kiosk or tablet. This generates an order number and details, which are directly displayed on kitchen video screens for staff to freshly prepare. The order is then made for the customer to collect.
Is integrating self-serve expensive?
Integrating self-serve into any hospitality environment requires investment, but the level of investment depends on your unique needs. LollyServe has been priced to be affordable for hospitality businesses of all sizes. We have worked hard to build an entry level solution which integrates EPoS payments and self-serve – helping smaller hospitality providers to compete on a level playing field. Our team can also build advanced bespoke systems with LollyServe, suitable for integrated, multi-site corporate catering.
LollyServe has been developed to run on a range of hardware. Whatever the environment you are trying to suit, we are able to meet all of your requirements. From a simple tablet placed on a counter or handed to your customer, to powering a whole row of kiosks, LollyServe can do it all.
Is LollyServe cloud-based software?
LollyServe is a cloud-based solution, allowing systems to be deployed quickly and updated instantaneously across your network. As a result, hospitality businesses can respond quickly to changing environments. This speed and flexibility means menus and prices, as well as nutritional and dietary information, can all be easily updated to support your customers’ needs.
What is self-serve?
Self-serve enables your customers to order and pay through a touch screen digital menu system; for example a kiosk or tablet, and send their order directly to the kitchen for preparation.
LollyServe is a flexible and bespoke software solution that has been developed specifically to help corporate caterers, quick service restaurants, cafe’s and fast food outlets to increase footfall, maximise profits and respond to customer demand for seamless service.
Why should I be considering self-serve for my hospitality business?
There are a whole range of benefits when it comes to using LollyServe. First and foremost – for most businesses – it offers great ROI, as a result of increased footfall.
Self-serve also provides better utilisation of staff hours – allowing employees to focus on other key areas, such as the kitchen, resulting in a better overall customer experience. For more details on benefits, as well as guidance on when self-serve might be right for your business, read our self-serve guide.
Will LollyServe help future-proof my business?
At Lolly we are always working to be at the cutting edge of hospitality technology. The LollyServe self-service PoS system is seamless and fully integrated, meaning your business can get ahead in today’s fast-paced hospitality world.
Our software and hardware is both flexible and scalable, supporting growth and the advancement of your business into the future at your own pace.
Today’s customers expect prompt service, when and where they want. The next generation is coming into the purchasing cycle and they are looking to purchase in a different way. Self-service technology addresses this new dynamic of shopping and the desire to browse and purchase in a customer’s own time, creating a truly personalised service. Choices are vast, the pace of living is fast; now more than ever it’s important to add value and to build loyalty with these customers.
Will self-serve mean I can reduce staffing levels?
We hope that our automated EPoS system will enable hospitality providers to redirect time and resources to other areas of their business, such as kitchen preparation – improving their offering and maximising footfall.
For many hospitality businesses, beginning by introducing a mixed service environment with both manned tills and self-serve can be a good start. This allows you to better manage and utilise your staff, thus improving service and keeping up with increased throughput.
Development
As labour costs are a significant expense for our business, we are interested in optimizing personnel allocation in critical areas. Can Lolly provide solutions to help us achieve this goal?
Lolly offers several solutions that can help streamline your business and optimise staff allocation to maximise profits. Our integration with Uber Eats enables seamless management of orders and delivery, allowing you to increase sales and revenue.
Additionally, we offer a range of service robots that can assist in delivering food to tables, freeing up staff to focus on other tasks in order to help provide an engaging experience for customers. These robots are also designed to be visually appealing, potentially increasing social media exposure for your business.
How do Lolly ensure that their product is continuously adapted to meet the evolving needs of the hospitality and retail industries?
Lolly takes pride in having a UK-based development team that works closely with a dedicated product manager. Together, they consistently strive to implement the latest solutions and technologies that are relevant and valuable to the hospitality and retail sectors. This ensures that Lolly’s product is always up-to-date and adaptable to meet the changing needs of the industry.
