We are seeking an experienced and commercially driven Account Director to join our leadership team. This role will be responsible for overseeing a team of two Account Managers, nurturing key client relationships, and ensuring delivery of exceptional service that drives long-term client retention and growth. The Account Director will play a pivotal role in developing account strategies, identifying upsell and cross-sell opportunities, and aligning client needs with Lolly’s innovative technology solutions. The successful candidate will combine strong leadership with deep sector knowledge, ensuring our clients see Lolly as a trusted partner in their digital transformation journey.

Responsibilities

Lead, mentor, and manage a team of Account Managers to deliver client success and revenue growth.
Develop and oversee strategic account plans to ensure long-term client satisfaction and retention.
Act as the senior point of contact for key clients, building trusted partnerships with senior stakeholders.
Identify and pursue opportunities to grow revenue within existing accounts through upselling and cross-selling solutions.
Collaborate closely with product, marketing, and operations teams to deliver a seamless client experience.
Provide insights on client needs, market developments, and competitor activity to inform company strategy.
Monitor account performance, pipeline, and KPIs
Represent the company at senior-level client meetings, industry events, and conferences.

About You

We’re looking for someone who is:

Strategic and client-focused, with a proven ability to grow and retain accounts.
An inspirational leader, skilled at coaching and developing high-performing teams.
Highly commercial, with strong negotiation and stakeholder management skills.
A confident communicator with the ability to build credibility.
Organised and solutions-driven, balancing client needs with company objectives.
Comfortable working in fast-paced, dynamic environments.

Key Skills & Requirements

5+ years’ experience in account management or client services, ideally within the EPoS, hospitality tech, or SaaS industries.
Demonstrable experience of leading teams and managing key client portfolios.
Strong track record of delivering account growth and client satisfaction.
Understanding of both EPoS hardware and SaaS ecosystems.
Excellent presentation and communication skills, with board-level exposure.
Ability to analyse client performance data and translate insights into strategic action.
CRM proficiency to track account activity, pipeline, and client engagement.
Experience negotiating commercial agreements and delivering value to both client and company.

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