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Junior Business Analyst
The Junior Business Analyst will support the ongoing development, accuracy, and optimisation of Lolly’s internal systems and CRM platform. This role is focused on structured data entry, CRM configuration, and system build activity that underpins client delivery, internal reporting, and business growth. This is an entry-level analytical role suited to someone who is highly organised, detail-driven, and keen to develop a strong understanding of how data, systems, and processes support a growing SaaS business. Over time, the role will evolve into deeper analysis, reporting, and system ownership as capability grows.
Key Responsibilities
CRM & System Build
- Build and maintain client records within Lolly’s CRM and internal systems
- Configure CRM structures in line with agreed client and internal requirements
- Ensure data accuracy, consistency, and integrity across all systems
- Support new client onboarding by setting up accounts, workflows, and data structures
- Maintain and update existing client data as contracts, sites, or requirements change
Data Entry & Data Quality
- Perform structured data entry across CRM and internal software platforms
- Validate data inputs to ensure completeness and accuracy
- Identify and flag data inconsistencies or gaps
- Support periodic data clean-up and audit activities
- Follow defined data standards and internal processes
Business Support & Analysis
- Assist with basic data analysis to support operational and commercial decisions
- Produce simple reports or extracts when requested by Operations, Sales, or Product teams
- Support internal stakeholders by providing accurate system information
- Help document system processes, workflows, and data requirements
Internal Systems & Process Improvement
- Work closely with Operations and Product teams to understand system usage
- Identify opportunities to improve data structures, workflows, or processes
- Support internal projects relating to CRM enhancements or system changes
- Test system changes and updates, feeding back issues or improvements
Skills & Experience
Essential
- Strong attention to detail and high levels of accuracy
- Confident working with structured data, trackers, and system records
- Comfortable using Microsoft 365 tools, including SharePoint and Excel
- Comfortable learning and using new software platforms
- Logical, organised, and process-driven mindset
- Good written and verbal communication skills
- Willingness to ask questions and learn
Desirable
- Experience working with CRM systems (any platform)
- Experience administering or maintaining SharePoint sites (pages, libraries, permissions, content updates)
- Basic understanding of business processes or SaaS environments
- Experience with data entry, administration, or system support roles
- Interest in data, systems, or business analysis
Development& Progression
This role is designed as a junior entry point into business analysis and systems ownership. With the right performance and development, progression opportunities may include:
- Business Analyst
- Systems Analyst
- CRM / Data Specialist
- Operations Analyst
Training will be provided on internal systems, processes, and tools, with increasing responsibility over time.
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