Lolly and New Horizon System at the Doctor Who Experience

As labour costs continue to rise, hospitality operators are rethinking how orders are taken. This article explores the efficiency of self-serve kiosks compared with staffed till points, examining throughput, upselling, accuracy and customer experience. It also explains why many UK operators are achieving the best results through a hybrid model that combines kiosks, staffed service and a fully integrated EPoS and kitchen management system.

Members of the Lolly team attended the Women of the Year 2026 Lunch & Awards as co-sponsors of the Campaigning Champion Award. The event celebrated remarkable women making a lasting impact across society, with inspiring stories of courage, leadership and advocacy. A particular highlight was recognising the Campaigning Champion Award winners for their work supporting those affected by motor neurone disease, while the presentation of the Women of Courage Award to Gisèle Pelicot provided a powerful and memorable conclusion to the day. Lolly was proud to support an event dedicated to championing those who create positive change.

Lolly introduces a groundbreaking hospitality feature: Personalised Allergen Profiles & Smart Filtering. This tool empowers diners with allergen safety, calorie limits, and carbon footprint insights, while helping operators stay compliant and streamline service. Integrated across apps, kiosks, PoS, and kitchen screens, it delivers safer choices, sustainability transparency, and a seamless customer experience.