Self-Serve Solutions

Self-serve ordering can benefit your business in multiple ways.

• Firstly, it can help you increase your sales and revenue by allowing customers to place orders at their convenience.
• Secondly, self-serve ordering can reduce your operational costs by reducing the need for additional staff and improving order accuracy.
• Thirdly, self-serve ordering can improve the customer experience by reducing wait times and providing a more streamlined ordering process.

The LollyServe system takes cashless or mobile payment, speeding up the ordering and payment process. Ordering and payment through LollyServe is easy, secure and intuitive.

Contactless and cashless payments are made through a P2PE encrypted gateway.

Customers peruse the menu, select their order, and make payment via a touch screen kiosk or tablet. This generates an order number and details, which are directly displayed on kitchen video screens for staff to freshly prepare. The order is then made for the customer to collect.

Integrating self-serve into any hospitality environment requires investment, but the level of investment depends on your unique needs. LollyServe has been priced to be affordable for hospitality businesses of all sizes. We have worked hard to build an entry level solution which integrates EPoS payments and self-serve – helping smaller hospitality providers to compete on a level playing field. Our team can also build advanced bespoke systems with LollyServe, suitable for integrated, multi-site corporate catering.

LollyServe has been developed to run on a range of hardware. Whatever the environment you are trying to suit, we are able to meet all of your requirements. From a simple tablet placed on a counter or handed to your customer, to powering a whole row of kiosks, LollyServe can do it all.

LollyServe is a cloud-based solution, allowing systems to be deployed quickly and updated instantaneously across your network. As a result, hospitality businesses can respond quickly to changing environments. This speed and flexibility means menus and prices, as well as nutritional and dietary information, can all be easily updated to support your customers’ needs.

Self-serve enables your customers to order and pay through a touch screen digital menu system; for example a kiosk or tablet, and send their order directly to the kitchen for preparation.

LollyServe is a flexible and bespoke software solution that has been developed specifically to help corporate caterers, quick service restaurants, cafe’s and fast food outlets to increase footfall, maximise profits and respond to customer demand for seamless service.

There are a whole range of benefits when it comes to using LollyServe. First and foremost – for most businesses – it offers great ROI, as a result of increased footfall.

Self-serve also provides better utilisation of staff hours – allowing employees to focus on other key areas, such as the kitchen, resulting in a better overall customer experience. For more details on benefits, as well as guidance on when self-serve might be right for your business, read our self-serve guide.

At Lolly we are always working to be at the cutting edge of hospitality technology. The LollyServe self-service PoS system is seamless and fully integrated, meaning your business can get ahead in today’s fast-paced hospitality world.

Our software and hardware is both flexible and scalable, supporting growth and the advancement of your business into the future at your own pace.

Today’s customers expect prompt service, when and where they want. The next generation is coming into the purchasing cycle and they are looking to purchase in a different way. Self-service technology addresses this new dynamic of shopping and the desire to browse and purchase in a customer’s own time, creating a truly personalised service. Choices are vast, the pace of living is fast; now more than ever it’s important to add value and to build loyalty with these customers.

We hope that our automated EPoS system will enable hospitality providers to redirect time and resources to other areas of their business, such as kitchen preparation – improving their offering and maximising footfall.

For many hospitality businesses, beginning by introducing a mixed service environment with both manned tills and self-serve can be a good start. This allows you to better manage and utilise your staff, thus improving service and keeping up with increased throughput.