Support

we like to make things as easy as possible

We will support you from the sign up and setup stage,
to providing ongoing technical support.

Know How

Whether it’s an EPoS system or a chip and pin machine, we will ensure we understand what you need so that you get what you want. We’ve got bagloads of experience helping businesses like yours and we will provide some handy advice that can help your business along the way.

Plug and Play

There is no installation required for your till or card machine, just plug and play and you are ready to rock n roll.

Free Delivery

We will deliver your initial till or card machine free of charge, liaising with you on convenient delivery times along with the tracking details. If you have a new site launch or event coming up we will ensure we deliver your order by your specified deadlines.

Set up

Card Machine

Submit your application form
3-5 working days to open merchant account
Card machine will be dispatched
Plug and play!

EPoS Till

Lolly processes your application
You submit your product file (excel spreadsheet of all your products & prices)
Lolly builds & tests your till
Lolly dispatches your till
Introductory training session (phone)
Full training session (phone)

Free Till Training

Your assigned Lolly Guru will provide two complimentary training sessions. The first will be a taster session on the day you receive the till, to get you orientated around your Lolly system.

The second is a full session which goes into more detail. At this stage you will have had a week of getting familiar with the till. This session can last 10 – 60 minutes depending on the number of questions you have.

Complimentary sessions are available within 3 months of setup. Further training requests are available as an add-on package.

Ongoing support

Contact Support

- FAQ & Troubleshooting
- Email | support@itslolly.com
- Tele | 0845 206 8665

Replace Card Machine

If your chip and pin machine is faulty, we will replace the card machine and send to you via next day delivery (if we’re notified before midday).

Till Software Updates

Like the apps on your mobile or tablet, we have regular updates with feature enhancements to further improve the performance and functionality of your Lolly system.

Technical Support Hours

7 days a week
364 days a year
9-5.30pm
emergency support until 10pm

Till Warranties

Outright If you purchase your till outright, you have a 12 month warranty and support service which can be extended at an additional cost.

Services Agreement

If you choose to pay monthly, you have a warranty and ongoing support service included for the duration of your contract.

Support add-on

Out of contract? Don’t worry, you can buy an add-on for further technical support for 6 months or 12 months.

Next Day Till Replacement

On the off chance that there is a hardware fault on your till that cannot be remotely resolved by one of our Lolly Guru’s, we will replace the till and send to you via next day delivery (if we’re notified before midday). This is offered for customers who opt for our pay monthly services agreement.

Card Machine Warranty

If you choose to pay monthly, you have warranty and ongoing support service included for the duration of your contract.

Training Add-on

Got new staff? Forgotten something from your initial training session? Don’t worry, you can buy an extra training session.

FUNCTION PROVIDER	COOKIE NAME	DATA STORED	PURPOSE	DURATION
itslolly.com	_grecaptcha	Works by creating a unique id (UID) for each visitor and stores variables based on this UID.	To Distinguish between human visitors and bots	Persistent
	moove_gdpr_popup		Cookie set by the UK cookie consent plugin to record that you accept the fact that the site uses cookies.
	olfsk	Works by creating a unique id (UID) for each visitor and stores variables based on this UID.	Th is cookie is necessary for the login function on the web site.	2 Years
	hblid	Works by creating a unique id (UID) for each visitor and stores variables based on this UID.	Identifies the visitor across devices and visits, in order to optimize the chat-box function	2 years
	wcsid	Works by creating a unique id (UID) for each session and stores variables based on this UID.	A session identifier to keep track of a single chat session	Session
	_ok _okbk _okcs _okdetect _oklv	Works by creating a unique id (UID) for each visitor and stores variables based on this UID.	Identifies the visitor across devices and visits, in order to optimize the chat-box function	Session
	_okck	Works by creating a unique id (UID) for each visitor and stores variables based on this UID.	Identifies the visitor across devices and visits, in order to optimize the chat-box function	1 day
	_okdetect	Works by creating a unique id (UID) for each visitor and stores variables based on this UID.	Identifies the visitor across devices and visits, in order to optimize the chat-box function	Persistent
google.com	_GRECAPTCHA rc::d-#	Works by creating a unique id (UID) for each visitor and stores variables based on this UID.	To Distinguish between human visitors and bots	Persistent
	rc::a rc::b rc::c	Works by creating a unique id (UID) for each visitor and stores variables based on this UID.	To Distinguish between human visitors and bots	Session
doubleclick.net	test_cookie	Works by creating a unique id (UID) for each visitor and stores variables based on this UID.	To check if the user's browser supports cookies	1 Day

Host	COOKIE NAME	Purpose	DURATION
itslolly.com	_dc_gtm_UA-#	Used by Google Tag Manager to control the loading of a Google Analytics script tag.	1 day
itslolly.com	_ga	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 Years
itslolly.com	_ga_#	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 Years
itslolly.com	_gid	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day
itslolly.com	collect	Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels.	Session

Host	COOKIE NAME	Purpose	DURATION
itslolly.com	_hjAbsoluteSessionInProgress	The cookie is set so Hotjar can track the beginning of the user's journey for a total session count. It does not contain any identifiable information.	1 day
itslolly.com	_hjFirstSeen	This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.	1 day
itslolly.com	_hjid	This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	Persistent
itslolly.com	_hjIncludedInPageviewSample	his session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.	1 day
itslolly.com	_hjTLDTest	When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.	Session

Host	COOKIE NAME	PURPOSE	DURATION
itslolly.com	_gcl_au	Used by Google AdSense for experimenting with advertisement efficiency	3 months
itslolly.com	_uetsid	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisements	Persistent
itslolly.com	_uetsid_exp	Contains the expiry-date for the cookie with the corresponding name	Persistent
itslolly.com	_uetvid	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisements	Persistent
itslolly.com	_uetvid_exp	Contains the expiry-date for the cookie with the corresponding name	Persistent

google.com	ads/ga-audiences	Used by Google AdWords to re-engage visitors that are likely to convert based on the visitor's online behaviour across websites.	Session
google.com	pagead/1p-user-list/#	Used for measurement of advertisement efforts and facilitates payment of referral-fees between websites	Session

bing.com	MUID	Enables user tracking across Microsoft domains	1 year