Lolly Support
We will support you from sign up to , go-live. Always providing ongoing support
NEEDS ANALYSIS/IMPLEMENTATION
At Lolly we understand that every business is unique, and that’s why we take the time to listen to our clients and understand their goals and challenges. Our team have extensive experience in the hospitality industry, and they use their knowledge and skills to help our clients identify their specific needs and provide tailored solutions. Our specialists work closely with our clients to provide expert guidance and support every step of the way, from initial consultation to implementation and ongoing support. With Lolly, you can be confident that you have a partner who understands your business and is committed to helping you succeed.
SUPPORT
At Lolly our team of experts have extensive experience in the hospitality industry, and we use our knowledge and skills to provide our clients with exceptional customer support. We understand that time is money, and any downtime can impact your business. That’s why we offer comprehensive support SLA’s to ensure that any issues are resolved quickly and efficiently, minimizing any disruption to your business. We provide a range of services, including troubleshooting, software updates, training, and installation to ensure that our clients get the most out of our products and services. With Lolly, you can be confident that you have a reliable partner who is committed to your success.
TRAINING
Our Lolly software is constantly evolving with new features being released on a monthly basis. This ensures that customers have access to the latest tools and technologies, enabling them to stay ahead of the curve. To ensure that customers are always up to date with the latest features and how best to use them, Lolly provides comprehensive training. This covers all the new features, as well as any changes to existing ones, giving clients the knowledge and skills they need to make the most of the product. By staying ahead of the curve and providing ongoing support to its clients, Lolly is able to maintain its position as a leading provider of cutting-edge software solutions.
CONTACT US
If you require assistance, you can reach out to our dedicated support team by calling 0800 038 5389 or emailing support@itslolly.com. Based in the UK, the Lolly support team is well-versed in all aspects of the Lolly product and is committed to delivering exceptional customer service to all clients. Whether you have a technical issue or simply need help navigating the software, the support team is available to assist you. Furthermore, all cases are logged and handled within the service level agreement (SLA), providing peace of mind and ensuring that your issue is resolved in a timely manner. So don’t hesitate to reach out to the Lolly support team whenever you need assistance.
GETTING IN TOUCH
Monday to Friday, 09:00 to 17:30 (excluding Bank holidays), while out of hours support is available every day from 07:00 to 22:00 (excluding Christmas Day).
(Upgraded SLA’s are available upon request.)
