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23 November, 2017 LOLLY MAKES SERIES OF APPOINTMENTS TO CONTINUE DRIVING GROWTH-EPoS and payment solution specialist appoints sales, marketing and QA roles-Lolly, the EPOS and payment solution specialist, is delighted to announce four new starters to its growing London-based team.Kevin Betts joins as sales manager on the payments side of the business. He comes from Handepay Merchant Services, which makes accepting card payment easy for independent business - offering machine, online and over the phone payment services.He has built up vast experience having previously worked with Direct North Solutions, First Data and Transax Merchant Services.Gero Turone joins Lolly in the role of sales support and VAR management. He was previously with Beyond Stock EPoS hospitality EPoS solutions and has invaluable restaurant experience having spent some eight years managing restaurants. Having direct sector experience will be invaluable in helping Gero to understand customers and their needs.Jessica Close joins as the new marketing assistant - having recently gained a BA Hons degree in Business Management and Marketing from Keele University.Steven Baughan joins as the Quality Assurance manager, as an ISTQB qualified test manager with over eight years' experience in IT functional integration and back end API testing in the financial, travel and accountancy sectors. He comes to Lolly from One Savings Bank and has experience working with CaseWare and Verifone.Peter Moore, CEO at Lolly, said: “We are excited to be welcoming Kevin, Gero, Jessica and Steven to the team. Their combined skills and understanding of payments and the hospitality sector will be invaluable in helping to support the continued growth of the business."Success means understanding customers' needs, and being able to support our clients with best-of-breed advice and technology - in order to help them to grow.”Kevin Betts added: "I am joining Lolly at an exciting time for the business, as it continues to gather momentum. I look forward to being a part of its continued growth, and bringing my knowledge of the payments industry and small and medium size businesses to the team."

A modern hospitality EPoS must offer more than payment handling. UK operators need real‑time reporting, centralised control and seamless integration to reduce admin, protect margins and improve compliance. Lolly’s connected ecosystem brings sales, stock, pricing and kitchen operations into one cloud platform, giving multi‑site teams clarity, consistency and stronger financial governance.

This article explores how AI can enhance the guest experience by removing friction rather than replacing people. It highlights changing guest expectations, the need for clean actionable data, the balance between helpful and intrusive personalisation and the importance of responsible AI. The message is clear: AI should empower hospitality teams, streamline operations and create space for genuine human connection.

Lee Anne, Head of Projects at Lolly, is running the 2026 London Marathon after thirteen years of trying to secure a place. She is fundraising for Kids Inspire, a charity providing essential mental health support for children and young people.
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