SOHO Coffee Adopts Lolly HQ, from Lolly Systems

Lolly App Analytics is a new feature within Lolly HQ that helps hospitality businesses uncover customer trends and performance insights without manually reviewing reports. The configurable dashboard provides visibility into ordering behaviour, conversion rates, popular items, upsell success and subscriptions, while supporting data exports for deeper analysis. Developed using customer feedback, the solution delivers actionable, user-centric insights to help clients improve customer experiences and make informed business decisions.

Self service kiosks help UK hospitality operators increase throughput without adding staff, easing cost pressures from wages and recruitment. When properly integrated with EPoS and kitchen systems, they improve order accuracy, reduce queues and lift revenue. By combining labour savings with higher transaction volume and better data insight, kiosks deliver clear ROI and a measurable payback period.

AI is rapidly becoming part of everyday work, reshaping expectations across a multi generational workforce. Organisations that succeed will focus less on technology alone and more on helping people adapt, learn and build confidence, ensuring human needs stay at the centre of transformation.