Project Manager

Reporting to the Head of Projects, this is an amazing opportunity to join a thriving business. We’re looking for a proactive and detail-oriented Project Manager to support our busy Project team. The Project Manager will support the delivery of client implementations, internal product initiatives, and cross-functional projects. You will be responsible for managing timelines, coordinating stakeholders, and keeping projects on track from kick-off to go-live.

This is a hands-on role suited to someone who has previous experience in a project environment and is ready to take ownership of delivery across multiple workstreams.

Role Accountabilities

·      Plan and manage end-to-end delivery of EPOS implementation and upgrade projects

·      Work with clients to define requirements, scope, and timelines

·      Coordinate technical teams (developers, engineers, support) and ensure resources are aligned

·      Track project milestones, timelines, and budgets

·      Maintain documentation, including project plans, RAID logs, and meeting notes

·      Identify and mitigate risks and escalate issues as needed

·      Organise and lead project meetings and status updates with internal and client stakeholders

·      Collaborate with Product and Support teams on change requests and post-deployment follow-up

·      Ensure projects adhere to internal governance and client SLAs

Skills & Experience

Required:

·       2–4 years of project management or coordination experience in a tech environment

·       Experience working with EPOS, SaaS, or IT deployment projects

·       Excellent organisational and multitasking abilities

·       Strong interpersonal and stakeholder management skills

·       Working knowledge of project management tools(e.g., Jira, Monday.com, Asana)

·       Comfortable working in Agile and/or hybrid project environments

·       Proficient in Microsoft Office (Excel, PowerPoint, Teams)

Desirable:

·       Experience delivering solutions to retail, hospitality, or leisure clients

·       Familiarity with EPOS hardware (terminals, printers, card readers) and software integrations

·       Prince2 Foundation, Agile PM, or equivalent certification

·       Understanding of networking basics, APIs, and cloud-based platforms

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