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Lolly Careers 

Want to work at Lolly. Look at the positions available below

Marketing Manager
Report to:           Customer experience Director
Based:                 Braintree

Based in Braintree, Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions.

Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable, intuitive technology and to follow this with first class after-sales customer care. We exist to create a technology hub for now and in the future.

 

Role Description:

We are seeking a part-time Marketing Assistant with flexibility to work from home as well as in the office. Hours: between 16 to 24 hours per week depending on the candidate.

This person will be a vital member of the marketing team, responsible for executing various marketing activities and initiatives to promote the company’s range of hospitality technology products and services. This role requires a proactive and enthusiastic individual who can assist in implementing marketing strategies, coordinating campaigns, and ensuring effective communication with both internal and external stakeholders.

The Marketing Manager will work closely with the marketing team and external agencies to ensure effective coordination and delivery of marketing projects.

 

Role Accountabilities:

 

  1. Campaign Support
  • Assist in the planning, execution, and tracking of marketing campaigns across multiple channels, including digital, print, and social media.
  • Conduct market research and gather data to support campaign development.
  • Collaborate with the marketing team to develop campaign materials such as presentations, advertisements, and promotional content.
  • Collaborate with the PR and marketing team to develop creative content, such as blog posts, social media updates, and email newsletters.
  • Monitor campaign performance metrics and provide reports on key findings to evaluate effectiveness.
  1. Content Creation and Management:
  • Day-to-day management and co-ordination of the content marketing plan
  • Contribute to the creation of engaging and persuasive content for various marketing channels, including social media, websites, blogs, and email campaigns, working alongside the PR team.
  • Manage the company’s social media presence by scheduling posts, monitoring engagement, working alongside the PR team.
  • Create and update marketing materials, such as brochures, presentations, and website content, ensuring brand consistency and quality.
  • Support the development and maintenance of the company’s website, including uploading content that optimizes SEO.
  • Maintain and update content on digital platforms, ensuring accuracy and relevance.
  1. Event Management:
  • Assist in the planning, coordination, and execution of marketing events such as conferences, trade shows, and product launches.
  • Coordinate logistics, including venue selection, vendor management, and budget tracking.
  • Support event promotion through various channels, including social media, email marketing, and online advertisements.
  • Provide on-site event support, including setup, registration, and customer engagement.
  1. 4. Market Research and Analysis:
  • Monitor industry trends and competitor activities to identify content opportunities.
  • Review performance of marketing activity against KPIs and costs
  • Seek feedback to identify client needs, preferences, and trends

 

 Role Personal Skills and Experience:

  • Either a bachelor’s degree in marketing, communications, or a related field such as business studies
  • Or alternatively, a proven track record of at least 5 years hand on experience working in marketing.
  • Proven experience and knowledge of marketing planning and activity management.
  • Excellent written and verbal communication skills.
  • Strong organizational and multi-tasking abilities.

 

  • Proficiency in digital marketing tools and platforms, including social media management tools, email marketing software, and content management systems.
  • Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with graphic design software (e.g., Adobe Photoshop, Canva) is a plus.
  • Ability to work effectively in a team environment and collaborate with cross-functional teams.
  • Detail-orientated with a focus on delivering high-quality work.
  • Strong problem-solving and critical-thinking skills.
  • Ability to work under pressure and meet tight deadlines.

 

This role would be a great position for a someone returning to work after a career break.

Salary, Hours & Benefits:

  • £24,000 – £32,000 per annuum pro rata (dependant on experience number of hours)
  • 23 days holiday + Bank Holidays

There are career progression opportunities available.

About Its Lolly

Lolly is a full digital commerce specialist serving small and medium businesses across the UK in the hospitality industry; from coffee shops, pubs and nightclubs, to mobile catering, pop ups and corporate caterers.

Lolly provides enterprise level EPoS to hospitality and retail SMEs at an affordable price. Today, it is the only UK business of its kind that can truly scale from a downloadable product to a fully connected real-time network of tills, powered by an enterprise-level inventory reporting management system.

Businesses simply upgrade as they grow, removing the need for costly installs as the needs of their business become more complex. Lolly provide a full support package and partner closely to support all of their businesses.

Eligibility criteria
Individuals must have a valid and eligible residency status to apply for this role.

 

Contact Us
Click here to apply

Customer Support Executive
Report to:         Customer Support Manager
Based:               London, United Kingdom (with occasional travel to key account sites)

Based in Braintree, Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions.

Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable, intuitive technology and to follow this with first class after-sales customer care. We exist to create a technology hub for now and in the future.

 

Role Description:

Lolly is seeking a proactive and motivated Customer Support Executive to manage a key account and ensure the smooth planning and administration of their systems. The successful candidate will play a crucial role in EPoS management, Digital Signage Administration, Reporting, and Training while also assisting with information gathering for new roll-outs and overseeing installation projects.

The Customer Support Executive will be responsible for providing key performance indicators (KPIs) to the client and the management team at Lolly.

 

Responsibilities:

  • Account Management: Oversee the systems of a key account, including EPoS management, Digital Signage, and Reporting, ensuring efficient and effective operations.
  • New Roll-Outs: Collaborate with the team to gather information for new system roll-outs, and take the lead on managing the projects through to installation completion.
  • KPI Reporting: Generate and present accurate and timely KPI reports to both the key account managers and Lolly’s management team.
  • Customer Support: Provide exceptional customer support to address any technical issues, inquiries, or concerns promptly and professionally.
  • Problem-solving: Proactively identify potential issues and implement appropriate solutions to maintain seamless operations.
  • Training: Assist in providing training to key account personnel on the effective use of Lolly’s systems and products.
  • Building: Build and maintain strong relationships with the key account and Lolly’s internal teams to ensure open communication and cooperation.
  • Continuous Improvement: Suggest and implement process improvements to enhance customer satisfaction and operational efficiency.

Requirements:

  • Experience: Previous experience in customer support or account management, preferably in the EPoS or technology industry, is highly desirable.
  • Technical Knowledge: Familiarity with EPoS management, Digital Signage, and Reporting systems is an advantage, although training will be provided.
  • Project Management: Strong organizational skills with the ability to manage projects from initiation to completion.
  • Communication: Excellent communication and interpersonal skills to work effectively with customers and internal teams.
  • Problem-solving: Proven ability to troubleshoot and resolve technical issues efficiently.
  • Can-Do Attitude: A proactive and positive approach to challenges and a willingness to take ownership of tasks.
  • Flexibility: The candidate should be based in London but must be open to occasional travel to the key account’s other sites.
  • Driving License: A valid driving license is not mandatory, but it would be beneficial for the role.

 

If you are a driven individual with a passion for providing exceptional customer support and have the technical acumen to manage key accounts effectively, we invite you to join our team as a Customer Support Executive at Lolly. Apply now and become a part of our dynamic and innovative company.

Contact Us
Click here to apply